Friday, August 30, 2019

Cancellation and refund policy of Southwest Airlines

Southwest Airlines is a low-cost airline of America. It allows the passenger to easily cancel their booked ticket and also get a refund if applicable. Its cancellation and refund policy is mentioned below.

  • Southwest cancellation policy states that if a passenger cancels a ticket within 24 hours of the original purchase and the departure of flight is a week or more days away then the passenger can get a full refund for their ticket without any cancellation fee. This is applicable for both non refundable and refundable tickets.
  • Passengers can request a refund through the airlines official website or by contacting the airline’s Reservation department or customer relation office. Passengers can also request for refund by writing to the airlines Refunds Department.
  • To request a refund from Refunds Department, passengers need to write to them and include the unused ticket and purchase proof and their confirmation number.
  • If passengers request by calling then they have to give their flight details, ticket number and confirmation number to the executive.
  • According to Southwest refund policy, refund depends upon few factors like type of ticket, fare, destination and cancellation time.
  • In case of refundable tickets, refund will be returned in the same form used for payment. Passengers can also receive Reusable Travel Funds which they can use for future travel but within a year.
  • In case of refundable tickets, refund cannot be requested but passengers can receive Reusable Travel Funds.
  • Refund can around seven business days to be credited in the credit or debit card used by passenger.
  • The bank can take around to ten business days to give credit to the passenger’s account. After 1-2 statement mailings the refund will appear on the statement.


In case passengers have queries or doubts about the Southwest Cancellation Policy and Refund Policy then the customer care center of the airiness can be contacted. Southwest customer service number is provided on their website. They are very helpful and skilled people. They will give you credible solutions.

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